Our products are suitable for different skin types, including dry, oily, sensitive and combination skin. Each product is formulated with carefully selected ingredients to meet different skin needs. In the product description you will find specific information about which skin types will particularly benefit from the product. If you are unsure which product is best suited to your skin type, please contact us for personal advice.

Yes, all of our products are cruelty-free, which means we do not test on animals at any stage of the production process. Most of our products are also vegan and are formulated without animal ingredients. You can find detailed information about each product on the individual product pages, where we provide information about the ingredients and our ethical sourcing practices. At Velora Essence, we place great importance on sustainability, ethical sourcing and ensuring that our products are good for both your skin and the environment.

Our products are formulated to be gentle and suitable for a range of skin types, including sensitive skin. However, to ensure the product is suitable for your skin, we always recommend a patch test before fully applying the product, especially if you have any known sensitivities. To do this, apply a small amount of the product to an inconspicuous area of ​​your skin, such as behind the ear or on the inside of the wrist, and wait 24 hours to see if any irritation occurs. If you experience any discomfort or irritation, we advise discontinuing use and consulting a dermatologist. The health and safety of your skin is our top priority.

At Velora Essence we want you to be completely satisfied with your purchase. If you are not satisfied with your products, you can return them within 14 days. Simply contact us at info@velora-essence.com and we will take care of the process quickly and easily.

If an item arrives damaged or defective, we apologize and will either provide a replacement or refund. Your satisfaction is our top priority and we're here to support you every step of the way.

Results may vary depending on the individual and product. Typically, you will see visible improvements within a few weeks of consistent use. Certain products that target specific skin concerns, such as fine lines or hyperpigmentation, may take longer to see full results. For optimal results, we recommend using the products over a longer period of time as part of your daily skincare routine. Remember: consistency is key to achieving long-lasting and visible improvements.